Before anyone else could speak, Caleb turned toward the administrator.
“Then explain the bands.”
Silence settled over the room again.
He gestured toward our daughter.
“How did another baby end up wearing my wife’s name?”
The administrator looked toward Denise.
That explanation took longer.
The first error had caused the second one.
Their review revealed that the two girls had initially been placed into the wrong bassinets during the crowded assessment period.
Later, when staff printed replacement identification bands, they relied on the information attached to those bassinets rather than independently confirming each infant against her mother.
The first error had caused the second one.
The identification band hadn’t proven Caleb wrong. It had simply carried the original mistake forward.
Before we left the hospital, the administrator returned carrying a written notice.
It couldn’t erase what had happened.
The hospital had suspended the re-banding procedure. From that point forward, issuing a replacement infant band required verification with the parent as well as confirmation from a second staff member.
It couldn’t erase what had happened.
But at least what happened would not be allowed to vanish behind a simple apology.
Before we left, Marissa came into our room.
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